Skip to main content

Incident Management Policy in GeM

 Incident Management Policy in Government e Marketplace (GeM)

Applicable w.e.f  06.04.2022

1.1 Government e-Marketplace (GeM) is a trust based system. As self-declaration is the key, strong automated processes to penalize any deviant behavior at GeM platform is a must. Similarly, good buyer behavior is a key component to generate seller confidence on GeM so that they can offer the best price and quality. For this purpose, any action that is at variation from the terms and conditions of procurement on GeM and relevant Government rules and guidelines is termed as “deviation”. 

1.2 This document lays down the Incident Management Policy which shall guide the on-line mechanism for reporting and initiating action on any such deviation, and elaborates the overall framework for identification and handling of deviations on GeM portal. This policy is issued in supersession of all earlier instructions on the subject. 

1.3 All administrative actions under this Incident management Policy, taken by GeM against any of the stakeholders shall not cause any limitation on the legal and contractual remedies including any financial recoveries, available to Buyers/Sellers/ Service Provider (SP) under the Terms and Conditions of contract and/or GeM policies. In case the Buyer / Seller /SP choose to pursue any of these remedies, GeM shall not be made party to such proceedings / remedial actions taken by Buyer/Seller/Service Provider under the contractual provisions. 

1.4 WHO CAN RAISE INCIDENT: 
(i) Buyer 
ii) Seller/Service Provider 
(iii) GeM Admin (In case of raise of Post Contract incident by GeM Admin, the same gets auto-escalated after 48 hours. GeM Admin may escalate any time after creation of incident). 
(iv) GeM portal – In case of raise of incident by GeM portal, the same procedure as indicated in the policy would be applicable. 

1.5 PROCESS FLOW: 

1.5.1 Buyer / Seller / Service Provider can create incident and try to get a resolution within the stipulated time from the party against whom the incident has been raised. In case of no resolution at user end, the incident can be escalated to GeM Admin after completion of the stipulated time. GeM Admin takes suitable action based on available facts and merit of the case. 

1.5.2 All the stakeholders shall comment/ respond on IM Dashboard only and no resolution / response relating to incidents shall be provided through emails or any other mechanism. Also the stakeholders shall not attach/indicate the details which reveal their identity such as name of organization, name of any person or telephone numbers etc. on IM Dashboard. 

1.5.3 No penalty shall be imposed for the same reason under the same Contract more than once. However, in case of Services, more than one incident can be created for same reason of the contract with different duration. 



Labels:

Comments

Post a Comment

Popular posts from this blog

Previous Year Question paper for KVS Exam (Section officer, Finance officer, ASO, SSA and JSA)

 Previous Year Question paper for KVS Exam (Section officer, Finance officer, ASO, SSA and JSA) Recently Kendriya Vidyalaya Sangathan announced Recruitment for Teaching and Non Teaching post. Click Here for Advertisement of Teaching and Non Teaching post of KVS . Click Here for Advertisement of PRT Recruitment Details. Click Here for details of full Syllabus of all post. For the better preparation it should be known about it question pattern and paper. Here is the some previous Question Paper for Non teaching post:  Section officer, Finance officer, ASO, SSA and JSA Click Here for Question paper of Section officer. Click Here for Question paper of Finance officer. Click Here for Question paper of  Assistant Section Officer (ASO). Click Here for Question paper of Senior Secretariat Assistant (SSA) 1  Click Here for Question paper of Senior Secretariat Assistant (SSA)  2  Click Here for Question paper of Junior Secretariat Assistant (JSA) 1 Click Here for Question paper of Junior Secreta
Post a Comment
Read more

Revised Chapter 21 - Vidyalaya Vikas Nidhi (VVN)

Revision of Chapter 21 of Vidyalaya Vikas Nidhi (VVN) Kendriya Vidyalay Sangathan issued a letter regarding revised chapter 21 of Vidyalya Vikas Nidhi vide letter No. 110240/06/2009/KVS(HQ)/Budget, dated 28.12.2016 KVS proposal for revision of Chapter 21 Vidyalaya Vikas Nidhi was put up before the Finance Committee in its meeting held on 18.5.2016. The recommendations of Finance Committee were placed for approval of BOG of KVS and the BOG of KVS approved the said recommendation of Finance Committee of KVS in its meeting held on 15.11.2016  Up to 31.3.1999, the Sangathan was charging money from students over and above tuition fee (to the extent applicable) under the following heads:- 1. Pupil Fund, and 2. Science Fund Instructions relating to these were contained in Chapters 21 and 5 of the Accounts Code for Kendriya Vidyalayas. As decided in 63rd and 65th meetings of the Board of Governors held on 21.7.1998 and 19.03.1999 respectively a third charge viz towards Maintenance & Develo
Post a Comment
Read more

NOC for obtaining Passport and Going Abroad/Foreign Tour in KVS_ Revised Format

NOC for obtaining of passport and going abroad by the officers/employees of Kendriya Vidyalaya Sangathan in the revised format. With reference to O.M.s issued by the Department of Personnel and Training, Ministry of Personnel, Public and Pensions & Ministry of External Affairs, Government of India on the above subject, "No Objection Certificate" for obtaining/renewal of passport and going abroad have been revised with the approval of the Competent Authority of Kendriya Vidyalaya Sangathan. Click Here for More details and Proforma in English and Hindi as Pdf. Click Here for More details and Proforma in English and Hindi as Pdf. Accordingly two revised formats are being attached. The employees of Kendriya Vidyalayas/Regional Office working under your jurisdiction to apply for "No Objection Certificate" through proper channel only by filling complete information in the attached revised format from the date of issue of this letter. Application received in old format
Post a Comment
Read more