KV Corner

 Incident Management Policy in Government e Marketplace (GeM) Applicable w.e.f  06.04.2022 1.1 Government e-Marketplace (GeM) is a trust based system. As self-declaration is the key, strong automated processes to penalize any deviant behavior at GeM platform is a must. Similarly, good buyer behavior is a key component to generate seller confidence on GeM so that they can offer the best price and quality. For this purpose, any action that is at variation from the terms and conditions of procurement on GeM and relevant Government rules and guidelines is termed as “deviation”.  1.2 This document lays down the Incident Management Policy which shall guide the on-line mechanism for reporting and initiating action on any such deviation, and elaborates the overall framework for identification and handling of deviations on GeM portal. This policy is issued in supersession of all earlier instructions on the subject.  1.3 All administrative actions under this Incident management Policy, t